bj Privacy Policy

Introduction and Scope of Application

bj is an online gaming and sports betting platform operated for Bangladeshi users. This privacy policy applies to the bj website, mobile application, and other digital services.

By registering on our platform, you are considered to have accepted the terms of this policy. This policy should be read together with bj's Terms and Conditions — both documents together form the basis of your agreement with us. If you do not agree with any part of this policy, you are advised not to use our services.

This policy is written in Bengali and has been prepared in accordance with the applicable laws and regulations of Bangladesh.

Information We Collect

The bj platform collects information in two main ways — directly from you and automatically during use of the service.

2.1 Information You Provide

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
• Username and password
• Any messages or questions you provide when contacting us

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Usage patterns and time on the platform — which pages were visited, how long was spent
• Transaction history and details of betting activity
• Cookie and session data (see Section 6 for details)

Purpose of Using Information

bj uses collected information only for specific and legitimate purposes. Those purposes are set out in detail below:

• Account Management: Completing the registration process, verifying login, and ensuring the security of your account.
• Identity Verification: Conducting the KYC (Know Your Customer) process to prevent fraud and ensure secure transactions.
• Financial Transactions: Processing deposits and withdrawals and maintaining records of transactions.
• Customer Support: Providing 24/7 assistance to resolve your complaints, questions, and issues.
• Service Improvement: Analysing usage patterns to improve the platform experience.
• Bonuses and Promotions: Sending you offers, bonuses, and updates applicable to you.
• Responsible Gaming: Identifying risky behaviour and providing support in line with our responsible gaming guidelines.
• Meeting Legal Obligations: Keeping records necessary to comply with applicable laws and regulations.

Data Retention Period

bj retains your information only for as long as it is needed or legally required to be kept.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a specified period due to legal requirements.
• Transaction Records: Financial transaction data is retained for the period required by law even after the account is closed.
• Marketing Consent: If you choose to stop receiving marketing communications, a record of that decision is kept to prevent future contact.

Once the retention period ends, information is deleted or anonymised using secure methods so that no individual can be identified from it.

Sharing Information with Third Parties

bj never sells or rents your personal information. However, information may be shared with third parties in certain circumstances:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology Service Providers: Limited information may be shared with trusted technology partners for platform operations — they work under strict confidentiality agreements.
• Game Providers: Some technical data may be exchanged with game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft to maintain technical connectivity.
• Law Enforcement Agencies: Information may be shared with authorities when required by court order or legal obligation.
• Fraud Prevention: Relevant information may be provided to the concerned authorities to assist in investigations into money laundering or fraud.

Before sharing information with any third party, bj ensures they meet adequate data protection standards.

Cookies and Tracking Technologies

The bj platform uses cookies and similar tracking technologies to make your experience smoother and better.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, security verification, and core operations. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Used to monitor page load speed, error detection, and the overall performance of the platform.
• Preference Cookies: Used to remember your language selection, preferred game categories, and display settings.
• Analytics Cookies: Collect statistics to understand user behaviour — this data is fully anonymised.

6.2 Cookie Controls

You can accept or decline cookies through your browser settings. However, disabling essential cookies may mean some features of the platform are unavailable.

Data Security Measures

bj follows industry-standard technologies and processes to ensure the security of your information:

• SSL Encryption: All data transmitted on the website and mobile app is encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Stored sensitive information — particularly passwords and financial details — is protected with strong encryption.
• Access Controls: Only authorised staff can view information on a need-to-know basis — all access is logged and monitored.
• OTP Verification: OTP verification is mandatory for important actions such as password changes and large withdrawals.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Firewall and Intrusion Detection: Advanced firewalls and automated detection systems remain active at all times.

While we always strive to protect your information, no system on the internet is 100% secure. You are therefore asked to keep your login details confidential and to notify us immediately if you notice any suspicious activity.

Your Rights

As a user of the bj platform, you have the following rights:

• Right to Access: You can ask to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, this may not be fully possible where legal or contractual obligations exist.
• Right to Restrict Processing: You can request that the processing of your information be limited for certain specific reasons.
• Right to Opt Out of Marketing: You can stop receiving marketing messages at any time.
• Right to Data Portability: You can request a copy of your personal information.

To exercise these rights or to find out more, please contact our support team. Visit our About Us page to learn more about us.

Protection of Minors

All bj services are for persons aged 21 or over only. We strictly do not collect information from minors.

• Age verification is mandatory at the time of registration.
• If someone has opened an account with a false age, this is detected during identity verification and the account is closed.
• If we become aware that a minor's information has been collected unknowingly, it is deleted immediately.
• If a parent or guardian suspects an account has been opened in their child's name, please contact us immediately.

Policy Review and Changes

bj may update this privacy policy from time to time. When changes are made:

• The new version will be published on this page and the "Last Updated" date at the top of the page will change.
• For significant changes, registered users will be notified by email or through the platform.
• Continued use of the platform after notification will be taken as acceptance of the new policy.
• If you do not accept the new policy, you may request to close your account.

For answers to general questions about this policy and other legal matters, you can visit our FAQ section.

Privacy-Related Contact

If you have any questions, concerns, or requests to exercise your rights regarding this policy, please contact us:

When submitting a privacy-related request, please include your registered email or mobile number so we can verify your identity quickly.