bj FAQ — Casino, VIP and Withdrawals

If you need help, contact bj's 24/7 live chat in Bengali — the support team will help you set up self-restriction or a cooling-off period. You can also visit the responsible gaming page for more information and guidance on professional support. Letting a family member know and setting limits can also help.

Request it via bj's live chat or email and the account team will apply a fixed-term cooling-off (such as 7 days or 30 days) or a longer-term self-exclusion for you. During this period you will not be able to log in, and no promotional messages will be sent to you.

The minimum age for all casino and betting activity at bj is 21+. Proof of age may be requested during account verification. Parents and guardians are encouraged to stay alert so that minors cannot access the account.

Some common signs are: spending more than your budget, chasing losses by playing more, hiding your gambling from family or friends, and difficulty sleeping or focusing on work. If this sounds familiar, check the responsible gaming guidelines and let our support team know.

Yes, you can set daily or weekly deposit limits by contacting bj support. Once a limit is set, increasing it usually requires a waiting period, so choose your limit carefully. This feature is one of the most effective ways to play responsibly.

Report it directly to bj's live chat or email support. If the account looks suspicious, it will be temporarily suspended until verified. Our platform is only for people aged 21 and above.

bj Casino has different betting ranges across its tables — low-limit tables are available for players on smaller budgets, and high-limit tables are available for more experienced players. Choosing a table that fits your budget is the best approach.

In a live dealer game, a real dealer runs the game from a studio via real-time video stream. You place your bets on screen and watch the results live. Live tables from well-known studios such as Evolution, Pragmatic Play Live and Ezugi are available at bj.

In Teen Patti, each player is dealt three cards and the highest-ranking hand wins (Trio is the highest). In Andar Bahar, one card is turned face up and you bet on whether a card of the same value will land on "Andar" (inside) or "Bahar" (outside). Both games are easy to learn, so new players can get started quickly.

In roulette you can bet on a specific number, a group of numbers, a colour (red or black), odd/even, or high/low numbers. A straight-up bet on a single number pays the most but has the lowest chance of winning. Both European and live roulette are available at bj.

In Baccarat you decide whether "Player" or "Banker" will win, or whether the result will be a "Tie". After cards are dealt to both hands, the hand closest to 9 wins. Its simple rules and relatively low house edge make Baccarat a popular game among many Bangladeshi players.

Yes, bj's live casino games run fully in a mobile browser. A good internet connection will keep the video stream clear. A bj app for Android and iOS is also available through official channels.

The bj VIP program includes weekly cashback, faster withdrawal processing, priority support and special promotions. The benefits increase as you move to higher tiers. There are four VIP tiers: Bronze, Silver, Gold and Platinum.

Playing regularly and keeping your account active will gradually move you up to higher tiers. The tiers go from Bronze through Silver, Gold and Platinum. The weekly cashback rate increases with each tier.

Weekly cashback is paid at a set rate on your total net loss for the week (total losses minus total winnings). For example: a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 1.1% = ৳220 cashback — that is the maximum rate for that tier.

bj has four VIP tiers, each with a different weekly cashback rate: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.1%, and Platinum — up to 1.5% weekly cashback.

Once weekly cashback has been added to your account, it can be withdrawn in line with bj's standard withdrawal rules. A minimum balance of ৳1,000 is required to withdraw cashback funds. See the withdrawal section below for more details.

If you remain inactive for a long time or your activity drops significantly, your VIP level may be reassessed. Staying regularly active helps you maintain your level and move up. Contact bj support for more details.

You must meet the wagering requirement before withdrawing bonus funds. For the welcome bonus, for example, you need to wager the bonus amount 20 times. Say you deposit ৳1,000 and receive a ৳1,000 bonus — your total balance becomes ৳2,000. Before withdrawing, you must place bets totalling ৳1,000 × 20 = ৳20,000.

Withdrawals are usually processed within 15 minutes to 2 hours. If it takes longer, contact bj via live chat. Delays can occur if account verification is pending or if there is a mismatch in payment details — in that case, the support team will guide you.

Yes, you can request a withdrawal on bj 7 days a week, 24 hours a day. Even at night or on public holidays, processing is generally completed within 15 minutes to 2 hours. If you run into any issues, 24/7 live chat support is available.

Yes, on bj withdrawals can only be made to a bKash, Nagad, Rocket, or bank account registered in the player's own name. Sending funds to another person's account is not allowed. This is a required rule to ensure security.

The minimum withdrawal amount on bj is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. Requests below this amount are not processed, so wait until your balance reaches the minimum limit before withdrawing.

Withdrawals on bj via bKash and any other payment method are generally completed within 15 minutes to 2 hours. Having your account verified and sending funds to a wallet in your own name speeds up the process. The same timeframe applies for Nagad and Rocket.